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Payments & Delivery

COVID-19 Update

US

At this time, our warehouse distribution center is operating without any interruptions, during the normal hours of operation and with a complete staff.

We are taking all of the necessary precautions within the warehouse environment and being proactive with regards to training our employees and providing any and all resources to aid in the prevention of any exposure to our staff.

UK
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19).
We are actively monitoring the situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Hand-held signatures have been suspended, will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Even with the current situation,  most UK deliveries are on time but there may be disruptions to some services under current conditions.

Europe
 We are constantly monitoring the situation. Because of this, we are unable to offer international delivery guarantees as we may experience some delivery delays. Please note that some of our international partners are also suspending requirements for signature on delivery, and may require to see your ID to leave your parcel at a safe 2m distance. Some countries may also have a suspension of service, or a suspension of service guarantee in place.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgement e-mail detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Hair Flair.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered (unless cancelled or refused).

We do not file details of your order for you to subsequently access directly on this website, therefore please print out these terms and conditions and the order acknowledgement for your own records.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible by email. A full refund will be given in the event that you have already paid for the goods.

To ensure that your credit, debt or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full.

Price

The price you pay is the price quoted on the website at the time we receive your order. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Depending on your choice of currency, the prices are shown in Pounds Sterling (£), US Dollars ($) or Euros (€) and are inclusive of VAT but exclude delivery charges.

Delivery

Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales.

Delivery within the UK: 3-5 Working Days

Delivery within the USA: 4-8 Working Days

International delivery: 6-12 Working Days to major markets

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of the first attempted delivery by us.

Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within 14 days and in original, undamaged packaging. Hair Flair Ltd will accept returns provided:

  • The goods have not been opened
  • The packaging is intact
  • The Curlformers® have not been used and are in re-saleable condition


Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within seven working days and receive a full refund for any home delivery, even if there is nothing wrong with the goods.

To cancel, you can contact the addresses given below within seven working days commencing the day after delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and the item(s) must be in fully re-saleable condition as described above.

Refunds will be made to the card that was used in the original purchase.

Returns Address

UK Deliveries

Hair Flair Ltd
PO BOX 25
Melton Mowbray
Leicestershire
LE13 1ZG

Delivery and returns telephone: 03444 171433, lines open Mon-Fri 9am-8pm GMT London time.

USA and International Deliveries

Hair Flair Ltd
eFulfillment Service
807 Airport Access Road
Unit D, Traverse City
MI 49686, USA

Intellectual Property

You acknowledge that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability And Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

If either you or we are in breach of the arrangements under this Agreement, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach.

Event Beyond Our Reasonable Control

Hair Flair Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

Waiver

No delay or failure by Hair Flair Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Hair Flair Ltd.

Governing Law And Jurisdiction

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

Curlformers® is a patented product, created and owned by Hair Flair Ltd.

Curlformers® is a registered trademark owned by Hair Flair Ltd.

Registered Office

Hair Flair Ltd
3rd Floor
The News Building
3 London Bridge Street
London SE1 9SG
UK

Registered in England No: 4171001
VAT No: 88298495

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We understand and respect all types of locks. That’s why we’re ZERO heat, ZERO breakage and ZERO damage.

We are obsessed with protecting your looping, rolling, twisting, twirling curls, so we’d never do anything to harm your hair. 

Because movement is magic.