Terms & Conditions

By confirming your order you accept the following Terms and Conditions. #myhairmyflair

By sending in your photos you agree to our terms and conditions and to grant us a royalty-free, non-exclusive licence to publish and otherwise use the material in any way that we want, and in any media.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgement e-mail detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Hair Flair.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered (unless cancelled or refused).

We do not file details of your order for you to subsequently access directly on this website, therefore please print out these terms and conditions and the order acknowledgement for your own records.


Coupon codes and promotions on the website cannot be used in conjunction with one another within the basket. Only one promotion can be added to the bag at any one time and are only value for retail orders only.

Free Full-size Nourish Styleformers is applicable to all orders placed between 22nd April 2022 and 27th April 2022 for all qualifying orders with an order value over £50/$65.

LAUNCH15 – Promotional discount code is valid until 2nd May 2022 and applicable to retail (non-pro) orders only. Cannot be used in conjunction with other discount codes and Save on Sets Packages.

HELLOHAIR10 – Introductory offer on your first purchase with and is applicable to retail (non-pro) orders only. Cannot be used in conjunction with other discount codes and Save on Sets Packages.

Free Beach Towel offer – Receive a free Beach Towel with orders £55/€55/$65 and over. Cannot be used in conjunction with HELLOHAIR15 discount code. – Offer ended 20/08/21

Coupon codes can only be redeemed against non-offer items in the shop. They also will not be applied to “Save on Sets” bundles. Coupon codes are valid for 30 days unless otherwise specified.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible by email. A full refund will be given in the event that you have already paid for the goods.

To ensure that your credit, debt or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full.


The price you pay is the price quoted on the website at the time we receive your order. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Depending on your choice of currency, the prices are shown in Pounds Sterling (£), US Dollars ($) or Euros (€) and are inclusive of VAT but exclude delivery charges.


Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales.

Delivery within the UK: 3-5 Working Days

Delivery within the USA: 4-8 Working Days

International delivery: 6-12 Working Days to major markets

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of the first attempted delivery by us.


Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within 14 days and in original, undamaged packaging. Hair Flair Ltd will accept returns provided:

  • The goods have not been opened
  • The packaging is intact
  • The Curlformers have not been used and are in re-saleable condition


Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within seven working days and receive a full refund for any home delivery, even if there is nothing wrong with the goods.

To cancel, you can contact the addresses given below within seven working days commencing the day after delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and the item(s) must be in fully re-saleable condition as described above.

Refunds will be made to the card that was used in the original purchase.

Returns Address

UK Deliveries

Hair Flair Ltd
Melton Mowbray
LE13 1ZG

USA and International Deliveries

Hair Flair Ltd
eFulfillment Service
807 Airport Access Road
Unit D, Traverse City
MI 49686, USA

Mobile SMS Terms of Service

By consenting to Hair Flair Ltd SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. for the US/Canada Text the single keyword command STOP to +1 (855) 466-6994. For the UK/Australia click the unsubscribe link in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to +1 (855) 466-6994 or email [email protected]


Property Loyalty Program & Rewards

This offer may not be combined with any other coupons, discounts, offers, or promotions.  The purchase amount discounted using gift cards, credit codes or discount codes are not eligible to earn points. Taxes and shipping charges are also excluded towards earning points.

Maximum of 1 follow per Social account. Excludes sharing or liking Instagram feed posts. Social follows do not apply if completed directly through the social media account. We do not offer points for other Social account follows at this time, including Facebook, Youtube, and Twitter. (But, we’d love for you to follow us on if you’d like!)

Maximum of 6 reviews per customer. Maximum of 6 photo uploads with reviews per customer. Reviews are eligible for all customers, with or without a Soko Rewards account. Reviews may take a few days to get posted. There is no waiting period limit between reviews.

Intellectual Property

You acknowledge that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability And Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

If either you or we are in breach of the arrangements under this Agreement, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach.

Event Beyond Our Reasonable Control

Hair Flair Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.


No delay or failure by Hair Flair Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Hair Flair Ltd.

Governing Law And Jurisdiction

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Curlformers® is a patented product, created and owned by Hair Flair Ltd. Curlformers® is a registered trademark owned by Hair Flair Ltd.

Registered Head Office

Hair Flair Ltd
3rd Floor
The News Building
3 London Bridge Street
London SE1 9SG

 Hair Flair Ltd
c/o AccountsCo, 
47 Islington Park Street, 
London, N1 1QB

Registered in England No: 4171001
VAT No: 88298495




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