Returns and Refunds
Not happy with your purchase? While this makes us feel pretty down, we understand we can’t please everyone.
Should you wish to return your HairFlair products purchased from us, please do so in pristine condition within 14 days from receipt and we’ll happily refund or exchange them. But remember, all products must be undamaged and unused in their original packaging. If you tick all these boxes, we’ll happily refund the value of the goods, including the cost of delivery. One quick thing – when returning items, please ensure you include the delivery note or a copy of your email order.
As we are not responsible for loss or damage to returns in transit, we would advise making use of recorded or special delivery and insurance. Just in case.
Refunds will be made to the payment method that was used for the original purchase.
Return Address for UK & European Deliveries
PO BOX 25
Delivery and returns telephone: +44 (0) 3444 171 433, lines open Mon-Fri 9am-8pm GMT London time.
Return address for USA and International Deliveries
807 Airport Access Road
Unit D, Traverse City
MI 49686, USA
Curlformers are the only patented, heat-free, damage-free, salon-quality hair curlers in the world. Yes, really. We’ve worked our butts off to develop and test every product we put our name on, so you can trust you’re getting the safest, best quality hair curler out there.
We consistently test and audit our products on a regular basis to ensure that they do not, and never will contain harmful products and substances such as Phthalates, heavy metals and latex, according to US and EU REACH regulations. Unlike copies on the market, we can guarantee this.
Whether you’re 15 or 72, have a wig, weave, natural waves or out-of-this-world afro… or maybe you have Pocahontas poker straight locks… we accept the challenge: We can curl it all. Master the curl and you can master the day.
Not sure it’s genuine HairFlair?
When you become an icon, there will always be copycats (this is the highest form of flattery, after all). However, when buying any HairFlair products make sure you’re getting the real deal by buying directly from this website or from one of our authorised and trusted resellers to ensure you get our lifetime guarantee. If you’re unsure you’re buying genuine HairFlair products, please email us at firstname.lastname@example.org – we’re happy to point you in the right direction. Or click here for our list of stockists.